Support

We're sorry you are experiencing difficulties and want to make your experience of using Coda Piano as easy as possible.

Please read the following information which covers the majority of problems common to playing both downloaded and streamed video files, on both PC and Mac systems.

If you are still experiencing difficulties please email us using the form at the bottom of this page.

Internet Connection Speed

We recommend using a broadband connection (ideally 2meg bandwidth as a minimum), to view the streamed videos on this website. A broadband connection will also allow you to download video files more easily (due to large file sizes).

 You can use speedtest to check your connection speed

System Specification Recommendations

PC: minimum spec for ease of playing stramed video direct from our website:

Windows 2000 with SP 4; Windows XP with Service Pack 2; Windows Vista; Windows 7;
Pentium 4 (or other brand equivalent); 1 ghz processor; 512 mg of Ram.

Mac: minimum spec for ease of playing stramed video direct from our website:

Mac OS X; Pentium 4 (equivalent); 1 ghz processor; 512 mg of Ram.

Web Browser recommendations

We aim for cross platform support but recommend using the latest versions of all browsers, and as a mimimum the following versions of IE, Firefox and Safari:

We recommend using Internet Explorer 7 and higher for optimum use of this website

We recommend using Mozilla Firefox 3.6 and higher for optimum use of this website

We recommend using Apple Safari 2 and higher for optimum use of this website

Playing Streamed Video 

You will need the Flash Player plugin to view the streaming video direct from this website.

We recommend downloading the latest version of Adobe Flash Player

Playing Downloaded Video

The downloadable videos are in Windows Media format (wmv). If you are having difficulties playing the videos then we suggest trying the following options:

PC users - you can download the following software for free (search for these brand names using Google):

We recommend using VLC Media player

We also recommend using the K-lite Standard, video codec pack

Mac users - you can download flip4mac to help you play wmv files:

Flip4mac will assist you when playing wmv files using Quicktime Player

For all other queries please contact us using this form: